Start with the Runwell Index.

1. Routine decisions get made without me.

2. My team knows which decisions are theirs and which are mine.

3. I can be unreachable for a full day without work stopping.

4. Approvals have a clear owner and a deadline.

5. When a sale or referral comes in, the next person gets everything they need without chasing.

6. Every customer or patient request has one clear owner.

7. Handoffs between shifts, crews or departments follow the same steps every time.

8. Nothing important depends on someone remembering to tell someone.

9. I can see this week's key numbers without asking anyone.

10. I trust the numbers in our reports.

11. We know whether a job, client or visit was profitable soon after it is done.

12. Reports come together without hours of manual work.

13. Each piece of information is entered once.

14. Our software tools share information with each other.

15. Everyone knows which system holds the right version of the truth.

16. We actually use the software we pay for.

17. How we do things is written down somewhere people actually use.

18. A new hire can get answers without asking me.

19. If a key person left tomorrow, we would know how they did their job.

20. Common customer or patient questions have standard answers.

21. We hold a regular leadership meeting with a clear agenda.

22. Priorities for the quarter are written down and known.

23. Follow-ups from meetings get assigned and tracked.

24. Problems get spotted before customers notice them.