Who we serve
Founder-led companies that have outgrown running on the owner.
Usually a team of people and a handful of software tools, with no operations director yet, and an owner who is still the answer to most questions. We focus on two kinds of companies where we know the work deeply.
Independent healthcare practices
Dental groups, therapy and behavioral health practices, home care agencies and veterinary groups.
Our principal spent years inside hospital systems, so we speak your language. We work on the front office and back office, and patient records stay out of it.
- Referrals wait days for a first call when the intake coordinator is out.
- The front desk checks two insurance portals by hand.
- Every policy question ends up with the owner.
- Approve a temporary intake coordinator9 referrals untouched at one location.
- Saturday hours at the second locationWaitlist of 31 families.
A practice owner's Monday
What changes when the practice stops running through your phone.
An illustrative example, built from everyday operations and never from patient information.
A typical Monday today
- Six weekend referrals in the inbox. Nobody has called them yet.
- Front desk texts: two clinicians called out. Can you rearrange the day?
- Staff verify insurance by hand in two portals while the phones ring.
- You answer the same cancellation policy question for the third time this week.
- You stay late to pull visit and cancellation numbers for the partners' meeting.
The same Monday, after
- Your Monday brief: four referrals already booked by intake, two flagged for an insurance check.
- Open slots are offered to affected families automatically. You approve once.
- Insurance checks ran the day before. The front desk handles only the exceptions.
- The front desk finds the policy in the practice knowledge base in seconds.
- Weekly numbers arrived on their own: visits, days from referral to first visit, late cancels.
Home services and trades
Roofing, HVAC, remodeling and landscaping companies.
The work is in the field and the information is in five places. We connect the path from first call to final invoice so the owner can stop being the dispatcher.
- Quotes go out and nobody owns the follow-up.
- Change orders get done on site and never billed.
- Job profit is a mystery until weeks after the job closes.
- Review the Smith job marginChange order never invoiced.
- Second crew lead for NovemberCapacity short by 60 hours.
Ready to take some of it off your plate?
Start with the Runwell Index. We review your results with you and tell you honestly where to begin.